Refund Policy
Effective Date: 16 July 2026
At Badi, we prioritize your satisfaction and aim to provide a hassle-free experience. This policy outlines the procedures for cancellations and refunds related to our eSIM services. Payments are processed by our providers Stripe and Adyen; approved refunds are returned to the original payment method.
1. Cancellation
1.1. Cancellation Process
To cancel your Badi eSIM service, please contact our support at [email protected]. Cancellation requests will be processed promptly.
1.2. Effect of Cancellation
Upon cancellation, your Badi eSIM will no longer be active, and access to your service will cease. Any remaining data or service balance will be forfeited.
1.3. No Refunds for Unused Data
We do not provide refunds for unused portions of your Badi eSIM service upon cancellation.
2. Refund Eligibility
You have the right to request a refund only due to the following circumstances:
- Technical Issues: If you encounter technical problems preventing the installation and use of the Badi eSIM, and all other elements are in order.
3. Refund Request
To initiate a refund request, please contact our dedicated support team at [email protected] within thirty (30) days from the date of purchase. We encourage prompt cooperation in resolving any issues.
4. Validity Period
Each data package comes with its own validity period. We do not offer refunds for the remaining data once the validity period expires or if the package is not used in total.
5. Exclusions
We do not provide refunds or compensation for charges incurred from alternate devices, SIM cards, providers, hotel phones, or unrelated expenses not directly associated with your Badi eSIM usage.
6. Fraud Prevention
Badi reserves the right to refuse refunds in cases of abuse, violations of our Terms and Conditions, or fraudulent activity.
7. Unauthorized Purchases
Cases involving unauthorized purchases will be thoroughly investigated and require approval before processing any refund. Badi may suspend accounts associated with fraudulent activity.
8. Accidental Purchases
Once you install the Badi eSIM, it is considered used, and refunds will not be issued.
9. Contact Us
For any refund request or question, contact our support team at [email protected].