BadiThe Travel Solutions
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Privacy Policy

How we collect, use, and protect your personal information

Privacy Policy

Effective Date: 16 July 2026

At Badi, we are committed to protecting your privacy and safeguarding your personal information. This Data Usage and Privacy Policy outlines how we collect, use, disclose, and protect your data in connection with our eSIM services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1. Personal Information

  • Name: We collect your first and last name for identification and communication purposes.
  • Email Address: Your email address is used for account-related communication and notifications.
  • Billing Address: We may require your billing address for payment processing if needed.
  • Payment information: When you buy a plan, your card details are collected and processed directly by our payment providers (see Section 4). Badi does not store your full card number.
  • Country of origin: Important for tax purposes and fraud prevention.

1.2. Device Information and Identifiers

  • Device Type: We collect information about your device, including its type and compatibility with eSIM technology.
  • Device or other IDs: A unique device identifier (and, where applicable, an eSIM/ICCID identifier) may be collected for account management, eSIM provisioning, technical support, and fraud prevention.
  • App Activity and Diagnostics: We collect basic app usage and crash/diagnostic data to keep the service working and to troubleshoot issues.

1.3. Approximate Location

We do not track your precise GPS location. Coverage and connectivity depend on the country you select and the network you connect to; we do not store precise location data beyond what is required for the eSIM to function.

2. How We Use Your Information

2.1. Service Provision

We use your personal information to deliver our eSIM services, including activation, data allocation, and account management.

2.2. Communication

We may contact you via email for service-related announcements, updates, notifications, and promotions.

2.3. Technical Support

Device information and identifiers are used to provide technical support and troubleshoot eSIM-related issues.

2.4. Fraud Prevention and Security

We use account, payment, and device identifiers to detect and prevent fraud, abuse, and unauthorized access.

3. Data Protection

3.1. Data Security

We employ industry-standard security measures, including encryption in transit, to protect your data from unauthorized access, disclosure, alteration, and destruction.

3.2. Data Retention

Your data is retained for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

4. Disclosure of Information

4.1. Third-Party Service Providers

We share limited information with trusted third-party service providers only as needed to operate the service:

  • Payment processing: Stripe and Adyen process your payment details to complete purchases. Your card data is handled directly by these PCI-compliant providers.
  • Sign-in: If you choose to sign in with Google or Apple, that provider authenticates you and shares your basic profile (name, email) with us.
  • Connectivity and infrastructure: We work with eSIM connectivity and cloud hosting providers to provision your eSIM and run the service.

We do not sell your personal data, and we do not use your data for third-party advertising or cross-app tracking.

4.2. Legal Obligations

We may disclose your data to comply with legal obligations, such as responding to subpoenas, court orders, or legal investigations.

5. Your Rights

5.1. Access and Correction

You have the right to access and correct your personal information. You can update your information through your Badi account.

5.2. Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format.

5.3. Data Deletion

You have the right to request the deletion of your data, subject to our legal obligations. You can delete your account directly from within the Badi app (Profile → Delete Account), or by contacting us at [email protected].

6. Consent Withdrawal

You can withdraw your consent for data processing at any time. However, this may affect our ability to provide you with eSIM services.

7. Children's Privacy

Badi's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Policy Updates

Badi may update this policy periodically. We will notify you of any significant changes via email or through our website.

9. Contact Us

If you have any questions, concerns, or requests related to your data and privacy, please contact us at [email protected].